FAQs – Appointment Booking System PRENOTAMI

FAQs ~ Appointment Booking System

1. Are all consular services provided via the automated appointment booking system?
   No. Only applications for citizenship by descent must be submitted by appointment via Prenot@Mi. Therefore, please carefully check the procedures for each consular service before booking your appointment.
2. Which browsers are supported by the appointment booking system?
   The browsers compatible with Prenot@Mi are:
   – Google Chrome (version 88 and later) and
   – Microsoft Edge.
   Using unsupported browsers does not guarantee proper access to all the portal’s content.
3. What to do if errors occur?
   • Use only a desktop or laptop computer—do NOT use a smartphone or tablet.
   • Switch browsers.
   • Enable “Incognito” or “Private” mode in your browser
     (this disables certain web controls that may block the pages).
   • If you are using a “Web Translator”, the portal will not function correctly (resulting in “booking failed” messages);
     change the portal’s language using the option at the top right, instead.
4. Nothing happens when I click “Book My Appointment.” Why is that?
   This issue occurs when there are many simultaneous requests to access the same service.
   To prevent the error from recurring, we suggest clearing your browser’s cache and attempting to book your appointment using a PC or laptop instead of a smartphone or tablet.
5. My account appears to be locked. How can I unlock it?
   This is most likely due to entering an incorrect password repeatedly.
   The account unlocks automatically after 24 hours, so please try logging in again after this time has passed.
   If the situation persists after 24 hours, it means the account was automatically blocked by the system due to detected anomalies—such as booking attempts made too quickly for a human operator (e.g., using bots) or multiple booking attempts across different services.
6. I forgot my login password. How can I fix this?
   If you don’t remember your password, you can request a reset by clicking “Forgot my password?” on the home page of Prenot@Mi here.
7. When I click “Book My Appointment,” nothing happens, or the site appears as “unavailable.” Why does this happen?
   This issue occurs when there are many simultaneous requests to access the same service.
   To prevent the error from recurring, we suggest clearing your browser cache and attempting to book your appointment using a PC or laptop rather than a smartphone or tablet.
8. When creating the account I entered an incorrect email address, but if I try to register a new one with the correct address the system replies that the user already exists. How can I correct this situation?
   After a certain number of hours, in the absence of a response to an email sent to the wrong address, the system automatically deletes the account. At that point it should be possible to create a new account paying attention to the accuracy of the data entered.

For further information, you can download the booking system’s manual from the Prenot@Mi portal’s homepage.

Last update: June 16, 2026